To assure that your call center agents are achieving their highest productivity levels, it is important that they’re using a proper call center headset. The foremost necessary factors to contemplate once selecting the right headset includes reliability, noise reduction, and comfort.

Once the headset starts to become uncomfortable, there’ll be a decrease within the agents’ level of potency, even if they work remotely. Not having a noise reduction feature on a headset means that the calls can sound inexpert and therefore the agent could lose very important data. And nobody wants to buy a headset that may break shortly after buying it.

This list of center headsets compiles sixteen of the best headsets currently on the market. I am once rating these headsets, the rate of noise reduction, reliability, and comfort.

A number of these headphones even have wireless capabilities that provide the user with a lot of freedom whereas on the phone. Just like with call center software, anyone who operates a contact center has to have the proper tools.

Here are some of the best call center headsets of this year:

  1. Sennheiser CC 550 IP

Sennheiser is believed to be one of the best names in audio headphones. The German manufacturer has even broken into the decision telephone receiver market. The CC 550 IP has the preciseness sound that’s expected from Sennheiser merchandise.

The Sennheiser CC 550 IP has a USB connection and a noise-canceling microphone. Sennheiser CC 550 IP delivers superior sound quality and voice clarity. This headset also can cut back the echo. It has an ActiveGard technology that protects the headset from sound surges and acoustic shock.

The Sennheiser CC 550 IP comes with a 2-year assurance and states that it’s additional comfort with extra-large ear pads that distributes pressure. The scarf and therefore the ear cups are liberally cushioned. The padding helps to spread the pressure to form carrying the headset comfy.

  1. Jabra Pro 930

The Jabra professional 930 could be a wireless headset that permits consumers to decide whether or not they wish to purchase a couple or mono headset. Of course, it depends on the wants of the decision center. Agents will take calls up to 120 meters, or 390 feet, off from the table.

The cheap version of this software lets users create calls from their desk or pc phone. Fitting the headset is comfortable. The user solely has to connect the telephone receiver to their laptop. There’s a more expensive Bluetooth model on the market for people who wish to attach to their mobile devices. The battery life of the headset is not as good as assumed, however, at twelve hours, it’s still better than most headphones. This can be a perfect product for an associate entry-level, skilled wireless headset.

  1. Plantronics HW261N

This is a professional-grade headset that’s on the market at a great worth. Being light-weight and comfortable, the Plantronics HW261N headset is comfy enough to wear for associate extended the amount of time. The audio quality is increased thanks to its versatile, noise-canceling microphone. The headset has a stereo output which will work for users who do not want a headset with one phone.

Because this headset could be a skilled grade headset, users will plug it into any device with a QD 4-pin connection purpose. The Plantronics HW261N headset is additionally ready to connect with headset amplifiers. There’s conjointly a USB-to-headset adapter which will be used for common applications. However, most IP phones are prepared to support this headset.

  1. Plantronics Blackwire 710/720

The 710/720 could be a versatile headset to use for decision centers. The benefits of employing a wireless headset that conjointly includes a wired association mean the user has choices ought to the battery die. The agent will still create and receive calls without fear about the battery’s charge level.

The Bluetooth options let agents create phone calls using their tablets and mobile phones. Plantronics Blackwire 710/720 also employs right detector technology that permits users to answer calls by swing the headset on their head. They will even pause calls by taking the headset off. This headset can provide high fidelity stereo sound and includes a noise-canceling microphone.